Hostname

Activating your platform

1. Decide on the domain name where you’d like to point your platform.
   1. E.g. {yourwebsite}.com
2. Choose thesubdomain for your platform.
   1. E.g. loyalty.{yourwebsite}.com
3. Have a technical member on your team add a DNS record to your domain host. We will be adding a CNAME record.
   • See example in AWS Route 53

4. Navigate to the ‘Hostname’ section on admin.snagsolutions.io and input your new subdomain.

If you’re having trouble with setting up your subdomain / CNAME, please refer to the following pages to resolve those issues:

• GoDaddy: https://www.godaddy.com/help/add-a-cname-record-19236
• Cloudflare: https://developers.cloudflare.com/dns/zone-setups/partial-setup/setup/
• NameCheap: https://www.namecheap.com/support/knowledgebase/article.aspx/9646/2237/how-to-create-a-cname-record-for-your-domain/

Cloudflare Proxy Troubleshooting

If you’re using Cloudflare and experiencing DNS resolution issues:

Sometimes you need to toggle the Cloudflare proxy off (or lower the TTL) to resolve DNS propagation issues. After turning the proxy back on, it should continue to work properly.

1. Disable Cloudflare proxy

   1. Log into your Cloudflare dashboard
   2. Navigate to DNS settings for your domain
   3. Find your CNAME record and click the orange cloud icon to disable the proxy
   4. Wait for DNS propagation (usually 5-15 minutes)
2. Re-enable Cloudflare proxy

   1. Once DNS is working, click the gray cloud icon to re-enable the proxy
   2. Your subdomain should now work with Cloudflare’s proxy enabled

You can also try lowering the TTL (Time To Live) value in your DNS settings to speed up propagation.

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Contact us if you have any questions or need additional help configuring your specific environment.