> ## Documentation Index > Fetch the complete documentation index at: https://docs.snagsolutions.io/llms.txt > Use this file to discover all available pages before exploring further. # Updating & reseting balances > This recipe explains how to manually update user loyalty points balances (i.e. not as part of a rule completion or spend action; an example use-case is to reset all user point balances to 0). ## Overview In some cases, you may need to manually update loyalty point balances outside the context of automated rules or spend actions. For example: * Resetting all user balances to zero. * Crediting or debiting points manually for a specific promotion or adjustment. Snag provides two approaches for handling this: a no-code solution via the admin dashboard and a programmatic solution using the API. *** ## Approaches ### Admin Dashboard (recommended) We provide a no-code solution for this via the admin dashboard. Note: this approach supports up to 250,000 balance changes per CSV upload. #### Steps: 1. Go to the admin dashboard: [https://admin.snagsolutions.io](https://admin.snagsolutions.io). 2. Navigate to the `Loyalty` page from the left-side menu. 3. Click `Update Balances` (this opens the modal for updating user balances and provides a CSV template for uploading balance changes). 4. Download and fill out the CSV template with the relevant balance changes. 5. Upload the completed CSV file in the modal. 6. Click `Add` to queue the balance changes. A rule will be created to represent the queued changes. If it does not appear immediately, refresh the page. 7. Verify execution: * Click the eye icon on the created rule. * Compare the `Rewards` count to the number of rows in your CSV file. If they match, execution is complete. *** ### API For programmatic updates, use the endpoint to create a loyalty transaction and update balances. #### Endpoint: **Request Body:** ```json theme={null} { "description": "An explanation for the manual balance adjustment", "loyaltyCurrencyId": "string", "entries": [ { "walletAddress": "0x00", "direction": "debit", "amount": 0 }, { "walletAddress": "0x01", "direction": "credit", "amount": 100 } ] } ``` * `description`: Explanation for the adjustment (e.g., “Reset balances to zero”). * `loyaltyCurrencyId`: The ID of the loyalty currency to update. * `entries`: A list of transactions specifying: * `walletAddress`: The wallet of the user whose balance is being adjusted. * `direction`: Either credit to add points or debit to remove points. * `amount`: The number of points to credit or debit. **Example Response:** ```json theme={null} { "code": 200, "message": "Values updated successfully." } ``` #### Steps 1. Prepare the JSON payload with your required adjustments. 2. Send a POST request to the endpoint with your payload. 3. Verify the response to ensure the transaction was processed successfully. ## Summary For flexibility and simplicity: * Use the Admin Dashboard for batch updates and non-technical workflows. * Use the API for programmatic and highly customized updates. Both approaches ensure your loyalty balances are kept up to date with minimal effort. *** ## Point Reset Options Snag admins have access to a **Reset Balances** feature, which allows for resetting loyalty balances in different ways. This feature provides three reset options: 1. Reset all balances * Reset all user balances to zero * The currency itself, ledger data and existing rules remain unchanged 2. Reset all balances and ledger data * Resets all user balances to zero and resets the ledger data * The ledger reset is done by cloning the exisitng currency and all associated rules 3. Reset all balances, ledger data and rules * Reset all user balances to zero * Clones the currency and deletes all associated rules without recreating them ### Important Notes * This feature is only available to **Snag admins**. If other users require access to this functionality, they should contact Snag support. * Resetting balances cannot be undone, so proceed with cauting when using these options.