> ## Documentation Index
> Fetch the complete documentation index at: https://docs.snagsolutions.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Blocking users
> The blocked users feature allows you to exclude specific wallet addresses from earning rewards through any loyalty rules. This is useful for blocking known bots, suspicious accounts or specific users.
## How it works
Blocked users will not be able to earn points from any rule, regardless of the trigger or reward conditions. You can manage blocked addresses by uploading a CSV file directly in the dashboard.
## Where to find it
1. Go to **Loyalty Program** in the sidebar.
2. On the **right-hand settings panel**, scroll down and click **Blocked users** (see highlighted area in the screenshot above).
## How to block wallets
Once inside the blocked users modal, follow these steps:
This will provide the structure needed to add wallet addresses. You can also download the current blocklist to review or edit previously submitted files.