> ## Documentation Index
> Fetch the complete documentation index at: https://docs.snagsolutions.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing FAQ

> Answers to common Snag billing questions: usage tracking, record limits, payment methods, plan cancellation, invoices, and overage billing explained.

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  <Accordion title="How does Snag count usage?">
    Usage is based on records, which are created when Snag processes a state-changing action (transactions, multipliers granted, badges granted, mints).
  </Accordion>

  <Accordion title="What happens if I reach or exceed my included records?">
    Free plan: additional records are not processed.

    Basic, Plus, Pro, Enterprise: extra records are billed at your plan’s per-record rate during the same billing cycle.
  </Accordion>

  <Accordion title="Will I be notified before I hit my limit?">
    Yes. Snag sends email alerts when you reach 50%, 90% and 100% of your included monthly records.
  </Accordion>

  <Accordion title="Can I set a limit on usage billing?">
    No, usage beyond your included records is automatically billed during the same billing cycle. You can track your usage at any time in your Snag Admin under Manage Plan or in your Looker dashboard.
  </Accordion>

  <Accordion title="Where can I see my usage?">
    You can monitor usage in:

    * Snag Admin under Manage Plan tab (real-time totals)
    * Looker dashboard (breakdown by record type)
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  <Accordion title="When does my usage reset?">
    Usage resets at the start of each billing cycle.
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  <Accordion title="Can I cancel my plan?">
    Yes. You can cancel at any time. Your plan remains active until the end of the billing cycle, then moves to the Free plan.
  </Accordion>

  <Accordion title="What payment methods do you accept?">
    Stripe supports:

    * Visa
    * Mastercard
    * American Express
    * Discover
    * Apple Pay
    * Google Pay

    Availability may vary by region.
  </Accordion>

  <Accordion title="How do I download my past invoices?">
    Go to Manage Plan → View Invoices to open the Stripe billing portal, where you can download all past invoices and receipts.
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  <Accordion title="Is the Claim Page included in my plan?">
    No. The Claim Page add-on is billed separately.

    Contact [partners@snagsolutions.io](mailto:partners@snagsolutions.io) to enable or manage this add-on.
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  <Accordion title="What happens if my payment fails?">
    Stripe will retry the payment and notify you by email. You can update your payment method at any time through the Stripe portal.
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  <Accordion title="Can I pay with crypto?">
    Not yet. Crypto payments are not available today, but we're actively working on adding support in the future.
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## Related pages

<CardGroup cols={2}>
  <Card title="Plans & Features" icon="layer-group" href="/billing/plans-features">
    Compare plan tiers, included records, and feature access.
  </Card>

  <Card title="Usage" icon="chart-line" href="/billing/usage">
    Monitor your record usage and billing cycle details.
  </Card>

  <Card title="Contact Us" icon="envelope" href="https://www.snagsolutions.io/contact">
    Reach out for billing support or enterprise pricing.
  </Card>
</CardGroup>
